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Joanna Milne 🏺's avatar

Definitely time to make another cake I think … 🎂🧁🥮

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Claudia's avatar

That cake looks so yummy - not a classic Black Forest, but I could just go a nice slice with a cup of proper coffee. (As much as I like tea, but you'll need coffee to accompany this yumminess!)

As regards your five tips, they're a good guide to have 'better' days. I can't say that I follow them all, but there's one which I do on a very regular basis, and that is chatting to retail and customer service workers. They're often having tough days, dealing with grumpy customers - I made the decision not to be one of those!

Sometimes, when one person was particularly nice or helpful, I'll go to the Customer Services desk and ask whether the staff there could pass on a message to management. Invariably, their faces fall, because they expect me to complain about one of their colleagues. And when I then say that 'Jane' or 'Peter' was particularly nice and helpful, they often start to smile and promise to pass the message on.

A wee while ago, I booked into a hotel in Aberdeen (I like the place but hadn't been there in a while), it was quite late when I arrived and I had an extended chat with the night receptionist. She was really helpful, telling me where to get the bus into town and what bus to take and so on. The following day I was chatting to the day receptionist on my way to the bus and asked her to mention to management, how helpful her colleague had been. She said, that she was management and that she was really pleased to hear my comments. She then added that the company had a scheme where people who had received excellent customer feedback would be entered into a lottery and could win something and that she was going to put the night receptionist forward for that month's draw!

This strengthened my resolve to be nice and chatty to frontline service staff, but also ensure that deserved compliments get fed back back to management.

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